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Frequently Asked Questions

Below are some common FAQs. Can't find what you're looking for, feel free to contact us today.

What is the recommended care/maintenance of our wood products?

Cleaning: Use a lint free cloth to dust off your piece. Avoid using harsh chemicals as it could ruin the finish. To properly clean the surface, we recommend using Osmo Cleaner/Maintainer because it if built specifically for the finish. The cleaner also acts as a protective top oil to "revive" your finish.

Things To Avoid:

  • Harsh cleaning chemicals as the can ruin the finish.
  • Keep the surface dry. Quickly wipe away any liquids that rest on the surface of the wood to avoid the potential of a watermark.
  • Do not place anything that emits excessive heat on the wood surface as is could damage the product.

Please refer to our product care page for more detailed information.

How do I buy something?

We offer products in pre-defined sizes or custom jobs by request. To order a piece from our catalog, you can browse our inventory and complete your order through our secure checkout on our website.

Want something custom? Let’s partner together to make the piece of your dreams by having you first fill out our custom piece form. You can start with one of our existing designs for reference or tell us about something you’d like that’s totally original. Our designers will be notified of your request and will reach out to you to begin the design process. From there, we will set up a quote.

Do you deliver?

Yes. We deliver/ship FREE to any of the lower 48 states on orders above $500.

Can I pick up my finished piece from your shop?

Yes. We can help you load your piece into your vehicle from our shop address.

Do you do in-home installations?

No, We do not do in-home installations but have plenty of great recommendations to provide so your project can be installed with ease.

What kind of wood do you use?

This depends on the piece. We work with many different hardwoods such as Maple, White Oak, Cherry, Walnut and Poplar. We also use plywood when necessary for stability. We work with what each customer requests as everyone has different tastes.

Where do you get your wood from?

We work with local small business wood suppliers to find the highest quality pieces of lumber at the most reasonable prices. For our reclaimed wood, we work with local suppliers to gather wood that we can re-purpose.

Can I send you pictures or drawings of a piece I want?

Absolutely. Just fill out our custom furniture request form, and we can get started making you the piece you’ve been imagining.

What finish do you use

We use a variety of finishes. For our made to order products we use Osmo Oil which is an ecofriendly wipe on finish that is safe for your and your family. We are a certified supplier for Osmo USA and offer their products to our customers.

For custom pieces we use commercial grade 2k waterborne poly finishes that are custom tinted to the desired color and sheen. We also use finishes specified by our clients upon request.